Privacy Policy

Welcome to Arkaan eLearning, operated by Arkaan Leadership and Innovation Hub (“Arkaan,” “we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard the information you share when using our eLearning platform, elearning.arkaan.so (the “Platform”).

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue using the Platform.

 

1. Who We Are

Arkaan Leadership and Innovation Hub is a social development enterprise in Somalia that empowers individuals, institutions, and communities through education, innovation, and leadership.
Our eLearning platform provides digital courses, training, and professional development programs that align with our core values of integrity, empowerment, inclusiveness, innovation, and excellence.

 

2. Information We Collect

We collect information to provide quality educational services and improve user experience.

a. Information You Provide to Us

When you register or use our Platform, we may collect:

• Personal details: name, email address, phone number, gender, and occupation.
• Account information: username, password, and profile preferences.
• Course activity: enrollments, progress, assessments, and feedback.
• Payment details: billing address and transaction information (processed securely by third-party payment providers).
• Communications: messages, support requests, and survey responses.

b. Information We Collect Automatically

When you use our Platform, we may automatically collect:

• Device information: browser type, operating system, and IP address.
• Usage data: pages visited, time spent, and learning activity.
• Cookies and tracking technologies: to personalize your experience and analyze performance (see Section 6).

 

3. How We Use Your Information

We use your information to:

1. Provide educational services — enroll you in courses, track progress, and issue certificates.
2. Improve our Platform — enhance functionality, usability, and course quality.
3. Communicate with you — send updates, reminders, and announcements related to your courses or account.
4. Process payments — manage course fees and financial transactions securely.
5. Ensure security — detect and prevent fraud, misuse, or unauthorized access.
6. Comply with legal obligations — meet regulatory or institutional requirements.

We will never sell or rent your personal data to third parties.

 

4. Legal Basis for Processing

We process your personal information based on:

• Your consent, when you register or subscribe to our services.
• Contractual necessity, to provide courses and support.
• Legitimate interest, to improve our services and protect the integrity of the Platform.
• Legal obligations, when required by applicable laws or regulations.

 

5. Information Sharing and Disclosure

We may share your information only with:

• Authorized Arkaan staff and trainers for educational or administrative purposes.
• Service providers who help us operate the Platform (e.g., hosting, payment, or analytics providers) under strict confidentiality agreements.
• Regulatory or legal authorities when required by law or to protect our rights, safety, or users.

We do not sell or trade your personal information to any third party.

 

6. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to:

• Keep you logged in and remember preferences.
• Analyze Platform performance and user engagement.
• Enhance personalization and learning experience.

You can control or delete cookies through your browser settings. However, disabling cookies may limit certain features of the Platform.

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of your account or as required by law.
When data is no longer needed, it is securely deleted or anonymized.

 

8. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
These include:

• Secure servers and encryption.
• Access control and authentication systems.
• Regular security reviews and staff confidentiality training.

While we strive to protect your data, no system is completely secure. You share information at your own risk.

 

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data.
• Rectify inaccuracies in your information.
• Request deletion of your data.
• Withdraw consent for specific processing activities.
• Request a copy of your stored data.

To exercise these rights, please contact us using the details in Section 12.

 

10. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal data from minors without parental consent. If we become aware that a child’s data has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

Arkaan may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
The most recent version will always be available on elearning.arkaan.so.
Continued use of the Platform after any changes constitutes your acceptance of the updated policy.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: