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Excellence in Customer Care

Excellence in Customer Care

Learn how to deliver outstanding customer service that builds trust, improves client satisfaction, and enhances brand loyalty. This course equips you with the tools to handle customers professionally, resolve issues confidently, and create positive experiences.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Tue Sep 2025
Level
Intermediate
Total lectures 0
Total quizzes 0
Total duration Hours
Total enrolment 0
Number of reviews 0
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Short description Learn how to deliver outstanding customer service that builds trust, improves client satisfaction, and enhances brand loyalty. This course equips you with the tools to handle customers professionally, resolve issues confidently, and create positive experiences.
Outcomes
  • •Understand the principles and importance of customer care
  • •Handle inquiries, requests, and complaints with confidence
  • •Apply active listening and empathy to improve customer satisfaction
  • •De-escalate conflicts and manage difficult customers
  • •Create a consistent, customer-focused experience across all touchpoints
  • •Build long-term customer relationships through trust and follow-up
  • •Use customer feedback to improve service quality
  • •Work as a team to deliver Communicate clearly, politely, and professionally in all situations
  • •seamless customer service
Requirements
  • No formal qualifications required
  • Basic communication and English language proficiency
  • Interest in working with people and improving service delivery