Course description

Customer care is no longer just a department — it’s a critical part of every business and organization. In an age where customers expect speed, empathy, and consistency, delivering excellent service can set you apart from the competition.

This course provides practical training in customer care techniques for both in-person and remote environments (phone, email, chat, social media). Participants will learn how to greet and assist customers, listen actively, communicate with empathy, manage complaints, and build lasting relationships.

Whether you're in retail, hospitality, healthcare, education, or tech support, this course prepares you to deliver service that exceeds expectations and turns customers into loyal advocates.

What will i learn?

• •Understand the principles and importance of customer care
• •Handle inquiries, requests, and complaints with confidence
• •Apply active listening and empathy to improve customer satisfaction
• •De-escalate conflicts and manage difficult customers
• •Create a consistent, customer-focused experience across all touchpoints
• •Build long-term customer relationships through trust and follow-up
• •Use customer feedback to improve service quality
• •Work as a team to deliver Communicate clearly, politely, and professionally in all situations
• •seamless customer service

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