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Sales and Customer Experience

Sales and Customer Experience

Master the art of selling while delivering outstanding customer experiences. This course blends proven sales techniques with customer-centric strategies to build trust, increase conversions, and create loyal brand advocates.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Tue Sep 2025
Level
Beginner
Total lectures 0
Total quizzes 0
Total duration Hours
Total enrolment 0
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Short description Master the art of selling while delivering outstanding customer experiences. This course blends proven sales techniques with customer-centric strategies to build trust, increase conversions, and create loyal brand advocates.
Outcomes
  • •Understand the full customer lifecycle and its connection to sales success
  • •Apply proven sales techniques to prospect, pitch, and close deals
  • •Deliver memorable customer experiences across multiple touchpoints
  • •Communicate effectively and build trust with diverse customer types
  • •Handle objections and customer concerns with professionalism and empathy
  • •Create customer-centric strategies that improve retention and referrals
  • •Align sales efforts with customer satisfaction goals
  • •Use feedback, reviews, and customer data to improve performance
  • •Contribute to a service-oriented and revenue-driven culture within teams
Requirements
  • •No prior sales or customer service experience required
  • •Basic communication and interpersonal skills
  • •A willingness to participate in role-plays and practical activities
  • •Internet access and a device for accessing online content (if applicable)